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Customer Care
Quality & Safety Commitment As a result of recent state and Federal legislative activity focused on children’s products, we believe we should again document our product quality and safety commitment. We want to assure all of our retail customers, as well as the consumers that use our products, that we design and manufacture products to meet or exceed all applicable These safety regulations in the Included in these standards are requirements and restrictions such as those for lead, and other heavy metals in surface decorations and materials, the use of plastics that do not contain certain phthalates, and requirements for product design and construction to prevent safety hazards during use of the products. All Silikids products are BPA free. These regulations and standards typically utilize scientifically based research and factual test results to develop the safety requirements that will prevent harmful materials and products from being used by consumers and children. During product development and throughout the manufacturing process, we continually test our products for compliance with these regulations and standards, utilizing both our internal testing resources as well as independent testing laboratories. We take very seriously our responsibility and our commitment to protect children from harm when using or playing with our products. Ordering and Payment
How to Order and Payment Methods We accept Visa, Mastercard and American Express. Only debit cards backed by a credit card company listed above (Visa, Mastercard, etc) can be accepted. All orders are processed using an SSL secure connection during the transaction keeping your information secure and private. How do I know if my order was processed? Before checking out, make sure to double-check the information you entered is as accurate - especially your email address. If you have successfully placed a purchase, you will immediately be sent a confirmation email receipt with your order information. Your email confirmation receipt will have the amount that was charged to your card. If you have placed multiple orders, you will receive a confirmation email for each individual order successfully placed. Shipping and Handling
When will my order ship? Orders are typically fulfilled and out the door within 2-3 business days. It all depends on how many orders are in line in front of yours. If you selected an expedited shipping method like 2nd day or next day air, your order will ship with in 1 or 2 business days. All Silikids orders ship from our warehouse in Carriers Silikids ships via UPS and USPS for most domestic orders. Customers choosing an expedited method (i.e. 2nd day Air etc.) will be emailed a tracking number after the order has been shipped. While most orders typically ship within 2-3 days, UPS Ground Orders may take an extra business day to ship due to the holiday surge. UPS 2nd Day & Next Day packages typically ship within 24 biz hours - same day if you place your order by 9am PST. Most USPS orders typically ship in 3-5 days. On occasion, in very rural areas expedited UPS delivery is not available. In such cases please allow an additional 3-4 business days for delivery. Shipping Charges We provide a shipping charge specific to your order based on the size and weight of the package, as well as your ship to location. To see what shipping charges will be for your order, add the desired items to your cart and proceed to checkout. A shipping charge will be provided in the checkout process prior to the time when you submit your order for processing. International Orders International orders ship via UPS or USPS and our rates include transportation and customs clearance, but do not include any import duties or taxes of the destination country. Shipping charges are based on the weight of the item(s) shipped to the country of destination. Duties, taxes, and fees (if any) are the recipient's responsibility and are due upon delivery. Shipments to individuals will be identified as "Personal Use Only" in an effort to minimize destination costs, however, this is still subject to the determination of local laws. These charges MUST be paid upon receipt of your order. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to. Silikids collects sales tax in Returns & Exchange Policy
If you purchased or received a product directly from silikids.com and would like to return or exchange it within 30 days, we can issue you a refund or web-store credit for exchange. Returned goods must be in perfect, unused condition and must be made within 30 days of purchase. After 30 days, we will not accept returns for any reason other than manufacturer defect. If you purchased your product from a retail store or a website other than silikids.com, please go directly to the original place of purchase. If You Received the Wrong Product If you received the wrong product in your shipment, or are missing something from your order, please contact us direct at info@silikids.com. To expedite a resolution, please indicate your order number as well as the item that was shipped in error or was missing from your order. We will process a replacement shipment and provide return instructions if applicable as soon as possible.
Our Warranty We are proud of the materials and workmanship that goes into our Silikids products, and we stand behind all of our products and accessories. But we also know that on occasion, things go awry. Silikids Warranty Silikids products come with a one-year warranty against manufacturer defects. Normal wear and tear, including scratches and tears as well as breakage of glass bottles (unless upon shipment) are not covered under the Silikids warranty. Accessories by other manufacturers, such as Evenflo®, are covered by the warranty of the original manufacturer. They only qualify for warranty return through Silikids if purchased from www.silikids.com. Silikids Warranty Return/Replacement If you purchased your Silikids products from a retailer, it is often easier to return it to the retailer, avoiding shipping charges/impact and the hassle of being without your Silikids product. If you bought your Silikids product directly from us, we'll replace the product for you or issue you a merchandise credit. |